Frequently Asked Questions
Where can you ship?
We ship all over the United States, including Hawaii (although it typically takes an extra day).
When do I need to place my order?
For next day delivery please place your order before 2 PM ET Monday – Friday
Can I include a message/gift card in my order?
Yes, at checkout you will have an option to include a custom gift message. Your message will be written in a Browne Trading gift card.
Do you ship for Saturday delivery?
Yes, we do, but only if FedEx/UPS delivers to your address on Saturday.
How much is shipping?
Please refer to our shipping page for current rates.
Do you offer free shipping?
Yes, we do. If you order $150 or more of caviar only (including caviar accompaniments and gift sets) we will ship the order for free. All orders above $300 ship free.
Can I specify a future date for delivery of my order?
Yes, you can, in the checkout screen, it will ask when you want your order to arrive. If before 2 PM ET Monday to Friday you can have your order delivered the next day, you can also have your order delivered next week or even next month.
Can I track my order?
You will be emailed a tracking number the day before your package is scheduled to be delivered. This will be approximately 6 PM ET. If you do not receive a tracking number feel free to give us a call or email us at email@example.com.
How do you package my order?
Your order will come in a box with gel packs and air balloons to ensure freshness.
What if my order is delivered late?
We package your order to last 2 days in transit. If your order is delayed for more than 2 days, please contact us and we will refund or reship your order.
Can you change my order once it is placed?
Yes, you can, but please contact us no later than 2 PM ET the day your order is shipping out. Changes to your order include changing the delivery date and changing products purchased.
Can I cancel my order?
Yes, you can, but please contact us no later than 2 PM ET the day your order is shipping out.
What happens if my order arrives spoiled?
If your order arrives spoiled in any way, we will refund your purchase in full or reship it free of charge. Please see our return and refunds page for more information.
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