Frequently Asked Questions
Please thoroughly inspect your order upon arrival. We are not responsible for spoilage from mishandling of the product once under your care. If you have any concerns about your product after delivery, please email us at firstname.lastname@example.org within 24 hours of delivery with pictures of the damaged or subpar product, and we will address your concern.
1. Where can you ship?
We ship all over the United States and Puerto Rico, including Hawaii and Alaska. Please allow one extra day for AK and HI.
2. When do I need to place my order?
For next-day delivery, please place your order before 2 PM ET Monday – Thursday.
*** Due to the high demand in online food sales during this exceptional time, the cut-off may adjust throughout the week. Please choose the next available date at checkout.***
3. Can I include a message or gift card in my order?
Yes. At checkout, you will have an option to include a custom gift message. Your message will be written on a Browne Trading gift card.
4. How much is shipping?
Please refer to our shipping page for current rates.
5. Do you offer free shipping?
Yes, we do! If you order $150 or more of caviar only, including caviar accompaniments and gift sets, we will ship the order for free. All contiguous orders equal or above $300 ship free. All non-contiguous orders equal or above $400 ship free.
6. Can I specify a future date for my order’s delivery?
Yes, you can. On the checkout screen, it will ask when you want your order to arrive. If ordered before 2 PM ET Monday to Thursday, you can have your order delivered the next day. You can also have your order delivered next week or even next month!
7. Can I track my order?
You will be emailed a tracking number the day before your package is scheduled to be delivered. This will be approximately 6 PM ET. If you do not receive a tracking number, please email us at email@example.com.
8. How do you package my order?
Your order comes in a box with gel packs and air pillows to ensure freshness.
9. What if my order is delivered late?
We package your order to last two days in transit. If your order is delayed for more than two days, please contact us. We will refund or reship your order.
10. Can you change my order once it is placed?
The checkout page specifies that all orders are final. If you have a concern, please contact us ASAP.
11. What happens if my order arrives spoiled?
If your order arrives spoiled in any way, send us a message. Please see our return and refunds page for more information.
12. I have more questions.
You can email us at firstname.lastname@example.org. We are always happy to help!