Frequently Asked Questions
Where can you ship?
We ship all over the United States and Puerto Rico, including Hawaii and Alaska (please allow 1 extra day for AK & HI).
When do I need to place my order?
For next day delivery please place your order before 11 AM ET Monday – Thursday.
*** Due to the high demand in online food sales during this exceptional time, the cut off may adjust throughout the week. Please choose the next available date at checkout***
Can I include a message/gift card in my order?
Yes, at checkout you will have an option to include a custom gift message. Your message will be written in a Browne Trading gift card.
How much is shipping?
Please refer to our shipping page for current rates.
Do you offer free shipping?
Yes, we do! If you order $150 or more of caviar only (including caviar accompaniments and gift sets) we will ship the order for free. All orders above $300 ship free.
Can I specify a future date for delivery of my order?
Yes, you can, in the checkout screen, it will ask when you want your order to arrive. If before 11 AM ET Monday to Thursday you can have your order delivered the next day, you can also have your order delivered next week or even next month!
Can I track my order?
You will be emailed a tracking number the day before your package is scheduled to be delivered. This will be approximately 6 PM ET. If you do not receive a tracking number feel free email us at email@example.com.
How do you package my order?
Your order will come in a box with gel packs and air pillows to ensure freshness.
What if my order is delivered late?
We package your order to last 2 days in transit. If your order is delayed for more than 2 days, please contact us and we will refund or reship your order.
Can you change my order once it is placed?
The checkout page specifies that all orders are final. If you have a concern, please contact us ASAP.
What happens if my order arrives spoiled?
If your order arrives spoiled in any way, we will refund your purchase in full or reship it free of charge. Please see our return and refunds page for more information.
I have more questions.
You can also email us at firstname.lastname@example.org. We are always happy to help!