Policies
ORDERING
All online orders must be received before 2 p.m. EST to be processed for next day delivery.
Orders received on Fridays, Saturdays and Sundays will be processed the following Monday for Tuesday delivery. SORRY, we cannot make deliveries on Mondays, Sundays, Thanksgiving, Christmas Day, New Years Day – and other National Holidays that fall on a Monday.
Saturday deliveries are not available online due to the limitations of availability of this service to all areas. If you must have Saturday delivery, please call the sales office at 800-944-7848 to confirm your area eligibility and to place your order directly. Saturday Delivery Rate is an additional $15.00 surcharge.
Fresh Seafood Items may be subject to availability on a daily basis as our inventory can fluctuate hourly due to high sales volume. While we make every effort to manage this online inventory, we reserve the right to ship Fresh Seafood within 24-48 hours of your order placement. In order to maximize shipping, any other items placed with the Fresh Seafood will be held until the complete order is ready for shipment. In the event an item becomes unavailable or is delayed significantly, we will contact you directly to notify you.
All Deliveries to Alaska, Hawaii, or Puerto Rico will be charged an additional $25.00 shipping fee.
Due to international regulations and customs delays, we are regretfully unable to ship to foreign countries.
SHIPPING COSTS
Orders ship via UPS. In the instances where both perishable and non-perishable products are purchased in a single order, your total combined order will be shipped via Overnight Delivery to ensure optimal freshness.
Overnight Delivery(Required for all Perishable Items)
| Product Weight | Priority Delivery Cost |
|---|---|
| Under 3 lbs | $35.00 |
| 3-5 lbs | $40.00 |
| 5 lbs – 10 lbs | $60.00 |
| 10 lbs – 15 lbs | $65.00 |
| 15 lbs – 20 lbs | $75.00 |
| 20 lbs – 25 lbs | $85.00 |
| 25 lbs- 30 lbs | $95.00 |
| 30 lbs-40 lbs | $110.00 |
| 40 – 45 lbs + | $150.00 |
Ground Delivery (Non-Perishable Items Only – Expect Delivery in 2-7 Days Depending Upon Area)
| Product Weight | Priority Delivery Cost |
|---|---|
| Under 3 lbs | $12.00 |
| 3-5 lbs | $12.00 |
| 5 lbs – 10 lbs | $12.00 |
| 10 lbs – 15 lbs | $18.00 |
| 15 lbs – 20 lbs | $21.00 |
| 20 lbs – 25 lbs | $23.00 |
| 25 lbs- 30 lbs | $25.00 |
| 30 lbs-40 lbs | $29.00 |
| 40 – 45 lbs + | $32.00 |
Caviar Items Only Ship FREE
All Caviar and Caviar Gift sets SHIP FREE in the continental U.S. Void if combined with any other items other than Caviar Serviceware and Caviar Accompaniments. Not eligible for Saturday Delivery Service.
DELIVERY
All our perishable products are shipped in our custom insulated packaging via UPS for overnight delivery to ensure optimal freshness. In the instances where both perishable and non-perishable products are purchased in a single order, your total combined order will be shipped via Overnight Delivery. You will receive a confirmation email from UPS Worldship the day your order ships that will contain Tracking Information for your purchase – please provide a valid email address to receive this information.
Browne Trading Company is not responsible for undelivered shipments. Therefore, to avoid delays in the event the recipient is not at home, we authorize delivery without a signature. Please make arrangements to receive your perishable goods in a timely manner.
ONLINE ORDERING
All online orders must be received before 2 p.m. EST to be processed for next day delivery.
Orders received on Fridays, Saturdays and Sundays will be processed the following Monday for Tuesday delivery. SORRY, we cannot make deliveries on Mondays, Sundays, Thanksgiving, Christmas Day, New Year’s Day – and other National Holidays that fall on a Monday.
Saturday deliveries are not available online due to the limitations of availability of this service to all areas. If you must have Saturday delivery, please call the sales office at 800-944-7848 to confirm your area eligibility and to place your order directly. Saturday Delivery Rate is an additional $15.00 surcharge.
Due to international regulations and customs delays, we are regretfully unable to ship to foreign countries.
SHIPPING WINE with BROWNE TRADING
All Wine Purchases ship separately from other items purchased via UPS Ground (generally within 2-5 days or up to 7 for West Coast addresses), or if requested, 2nd Day Delivery or Priority Next Day Delivery.
All wine shipments shall be shipped using the UPS Delivery Confirmation Adult Signature Required service. All shipments containing wine require adult signature (21 years of age or older) and proof of identification to the Driver upon delivery. Packages will not be left without a signature. Browne Trading is not responsible for undeliverable shipments.
Due to the temperature sensitive nature of wine, Browne Trading packs all shipments in insulated boxes. We will store shipments at no charge during periods of extreme heat or cold in order to protect your purchase from temperature damage.
If you have inquiries regarding specific wines please email your requests to wine@brownetrading.com or contact the Wine Department at 207-358-7967
WIINE SHIPPING RATES
NEW ENGLAND REGION*
| Number of Bottles Ordered | Priority Delivery Cost | 2nd Day Delivery Cost | Ground Delivery Cost |
|---|---|---|---|
| 1 | $24.00 | $18.00 | $16.00 |
| 2 | $28.00 | $19.00 | $17.00 |
| 3 | $32.00 | $23.00 | $19.00 |
| 4 to 6 | $45.00 | $34.00 | $26.00 |
| 7 to 12 | $64.00 | $46.00 | $34.00 |
OUTSIDE NEW ENGLAND*
| Number of Bottles Ordered | Priority Delivery Cost | 2nd Day Delivery Cost | Ground Delivery Cost |
|---|---|---|---|
| 1 | $35.00 | $24.00 | $17.00 |
| 2 | $43.00 | $32.00 | $19.00 |
| 3 | $50.00 | $40.00 | $21.00 |
| 4 to 6 | $70.00 | $62.00 | $31.00 |
| 7 to 12 | $105.00 | $99.00 | $44.00 |
*IMPORTANT: Browne Trading CANNOT ship wine to the following states:
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PAYMENT
For your convenience, we accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER.
REFUNDS
Please direct all Refund or Quality Concerns to our Sales Staff by dialing 800-944-7848.